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Let emergency responders handle the active event
Do not climb onto the roof, inspect the flue or attempt to keep the fireplace operating to understand what happened. Follow emergency instructions. This guide concerns the follow-up after the immediate danger has been addressed; a website appointment request cannot replace emergency response.
Arrange evaluation before further use
CSIA advises keeping a chimney out of use after a chimney fire until it has been swept and evaluated by a qualified professional. Damage may not be apparent from the opening. Cleaning and a condition assessment should be discussed as part of the next step, with the required scope made explicit.
Preserve records without entering an unsafe area
Keep incident information, earlier service reports and photographs already obtained safely. Ask how the assessed findings will be documented before repair decisions are made. Do not disturb damaged components yourself to produce evidence or assume a particular repair is necessary before evaluation.
Separate the report, repair and insurance questions
A condition finding, a proposed repair and an insurance coverage decision are different matters. Ask the provider what the assessment includes and direct policy questions to the insurer. ClearHome can discuss the chimney service request, but this page does not promise a specific inspection method, repair price or claim outcome.