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Handle an active incident as an emergency

For a fire or immediate danger, leave the building and contact emergency services. A website inquiry is not emergency dispatch. After the incident, do not restart the fireplace to see whether it still draws. Keep any use restrictions in place until the appropriate evaluation and necessary work have been completed.

Keep observations and incident information together

Record the date, what you noticed and any response documents you have. Do not climb onto the roof or dismantle the fireplace to gather evidence. Visible changes may help explain the event, but the absence of obvious damage does not establish that the system is unaffected. Supply the history without deciding the repair in advance.

Distinguish assessment from a repair project

Edgewater’s Building and Permitting Division reviews construction and repairs within city limits and provides permit and inspection resources. If findings lead to a defined repair or alteration, clarify the relevant project requirements with the authority. A chimney assessment does not itself approve construction or establish what an insurer will cover.

Get a clear return-to-use plan

Ask what was evaluated, what could not be determined and what must happen before use resumes. Keep the findings, recommended work and completion records together. Do not interpret a cleaning receipt alone as a comprehensive repair record; understand the actual scope of every step before operating the fireplace again.