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Inventory the equipment you still have

Set aside the brush packaging, remaining rod sections and any adapters that came back. Record whether the brush was introduced from the top or the room, whether a connection separated, and where movement stopped. Approximate rod length is a clue about where to look, not a reliable measurement of the depth of an object once equipment bends or comes apart. Keep people away from an unstable rod or material that might fall.

Leave the passage as found

Do not add another brush, twist harder, drop a weight or light a fire in an attempt to free the tool. Rutland makes different brushes and rods for different passages, threads and applications. Its guidance notes that an oversized brush can stick. The fact that the equipment fit through the first opening does not establish compatibility with the full path. Avoid climbing to the termination or taking apart an unfamiliar insert.

Arrange the correct first visit

Tell ClearHome Chimney Co. which wood appliance the chimney serves and whether other openings are nearby. Ask whether the provider can assess a lodged tool in that particular installation, what access might be needed, and whether another specialist may be necessary for retrieval. If the sweep was interrupted during someone else’s service, keep their work record and contact details. Agree on the exploratory scope before authorizing dismantling or finish removal.

Distinguish retrieval from finishing the sweep

If the tool is retrieved, ask what was recovered and whether it matches the missing pieces. Ask what section was actually swept before the stoppage, whether any liner damage or obstruction has been observed, and who will check the remaining path. A returned brush on the floor establishes that one object came out. It does not describe the state of the flue above the point where cleaning stopped.